Refund policy

 

  • RETURNS

All sales are final and returns and exchanges are not accepted.


  • MISSING, INCORRECT, OR DAMAGED GOODS

 

Due to U.S. state laws governing the shipment of alcohol, we cannot accept returns of damaged or defective items. However, if your item arrives damaged or defective, you may request a refund or replacement by emailing us at ordersgerardbertrand@bevstack.com within 3 days of receiving your order, with clear photos or videos of the damaged or defective product as proof.

Once we receive and review the proof, we will notify you via email of the approval or rejection of your refund or replacement request.


  • FAILURE TO DELIVER


If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at ordersgerardbertrand@bevstack.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $ restocking fee. 


  • REFUNDS AND EXCHANGES


We do not offer exchanges. We only replace or refund items if they are defective or damaged. If you need to return a defective or damaged item, send us an email at ordersgerardbertrand@bevstack.com. Once your return or damaged or defective goods is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

FAQs

    • What States can you ship to?

    Consult the guidelines that correspond to your category and fulfillment location. 

    • Do I need to be home to receive my package?

    Someone 21+ with a photo id must be present at the time of delivery to sign. If someone 21+ is not home, the carrier will make 2 more attempts to deliver. If the 3rd attempt is unsuccessful, the order is returned to the retailer who fulfilled your order. 

    • Can I ship to a P.O. Box?

    Orders cannot be shipped to an APO/FPO/DPO or P.O. Box, because all orders require an Adult Signature. 

      • Can I add or remove a product from my order?

      Unfortunately not at the moment.

        • Can I change my delivery address?

        If you enter an incorrect delivery address in connection with your order, or otherwise fail to sign for your order upon delivery, email us at ordersgerardbertrand@bevstack.com.  If your order is returned to the sender, you will be able to receive a refund for the cost of your item, minus any applicable shipping costs and a $20 restocking fee. 

          • How old do you have to be to place an order?

          21 or older.

          •  Can I return my product?

          Unfortunately, we are currently unable to accept returns. 

          • I ordered multiple products but I only received some of them. What happens next?

          Sometimes when multiple boxes are shipped, some can be lost or misplaced. Please reach out to customer service at ordersgerardbertrand@bevstack.com so we can look into it and help you.

          • Do you ship internationally?

          Unfortunately, not at the moment from the US. You can order to any European country from the European store https://www.gerard-bertrand.com